Workday推出Sana for ITSM及旅行智能體，深化AI佈局

環球市場播報

05/21

　　Workday在紐約舉行的Sana AI峯會上宣佈推出Sana for IT Service Management和全新旅行智能體，將代理式AI能力從人力與財務領域拓展至IT服務管理和差旅費用管理。

　　Sana for ITSM能夠根據Workday中已有的員工職位變動數據，自動觸發權限開通和回收等IT操作，並支持員工通過自然語言對話完成密碼重置、軟件安裝等常見請求，同時將複雜工單自動分派至相應團隊。Workday首席AI官Joel Hellermark表示，IT團隊的目標不是處理更多工單，而是減少工單、實現運維更精簡。

　　旅行智能體則將差旅規劃、預訂和費用報銷整合為單一對話流程。員工可通過對話協調行程，智能體會根據公司政策自動預訂並實時完成費用報告，財務團隊可實時掌握已承諾支出。Workday產品高級副總裁Max Wessel稱，最好的費用報告就是永遠不用動手做的那份。

　　兩項新工具均內置於Workday平台，沿用企業已配置的安全與治理模型。Sana for ITSM預計2026年下半年向早期試用客戶開放，旅行智能體現已可供早期試用。

海量資訊、精準解讀，盡在新浪財經APP

責任編輯：張俊 SF065

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ITSM能夠根據Workday中已有的員工職位變動數據，自動觸發權限開通和回收等IT操作，並支持員工通過自然語言對話完成密碼重置、軟件安裝等常見請求，同時將複雜工單自動分派至相應團隊。Workday首席AI官Joel Hellermark表示，IT團隊的目標不是處理更多工單，而是減少工單、實現運維更精簡。</p>\n<p>　　旅行智能體則將差旅規劃、預訂和費用報銷整合為單一對話流程。員工可通過對話協調行程，智能體會根據公司政策自動預訂並實時完成費用報告，財務團隊可實時掌握已承諾支出。Workday產品高級副總裁Max Wessel稱，最好的費用報告就是永遠不用動手做的那份。</p>\n<p>　　兩項新工具均內置於Workday平台，沿用企業已配置的安全與治理模型。Sana for ITSM預計2026年下半年向早期試用客戶開放，旅行智能體現已可供早期試用。</p>\n<div>\n<div><img src=\"\"/></div>\n<div>海量資訊、精準解讀，盡在新浪財經APP</div>\n</div>\n<p>責任編輯：張俊 SF065</p>\n</div></body></html>\n<div class=\"bt-text\">\n\n\n<p> 來源：<a 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